Ascend Media Group ("Ascend Media," "we," "us," or "our") operates the website ascendmedia.me (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

1. Information We Collect

We may collect the following categories of information:

Contact Information — name, email address, phone number, and business name submitted through contact forms or booking requests.
Usage Data — IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically via analytics tools.
Communications — messages, inquiries, and correspondence you send to us directly.
Booking Data — appointment details submitted through our scheduling system (powered by GoHighLevel).

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and fulfill service requests
Schedule and manage strategy calls and consultations
Send follow-up communications related to your inquiry
Improve our website, services, and marketing materials
Comply with legal obligations
Send marketing communications (you may opt out at any time)

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist in operating our website and conducting our business, including:

GoHighLevel (GHL) — CRM, booking, and marketing automation platform
Google Analytics — website traffic and behavior analytics
Meta (Facebook/Instagram) — advertising and retargeting (if you have interacted with our ads)

These third parties are obligated to keep your information confidential and may not use it for any purpose other than providing services to us.

4. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience and analyze Site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Site may not function properly without cookies.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact and inquiry data is typically retained for up to 24 months.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications at any time
Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at [email protected].

7. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: [email protected]
Website: ascendmedia.me
Business: Ascend Media Group — Pensacola, FL